We always make sure all our products are in good condition before packing otherwise we will inform you if we have no replacement stock.
Goods sold are not returnable or refundable unless you received an incorrect item(s) or any factory defected item(s) such as faulty zip, holes and obvious stains, otherwise it will not be accepted for return.
Goods (which is under "SALE" category) sold are non-exchangeable & non-refundable. As all reject products with some defects have been clearly stated / shown on our website.
The shipping fee charged only for one time shipment. PrimoChic shall not be liable for next shipment charges due to wrong information provided by customer or re-delivery after customer unavailable to take delivery in the first delivery.
Please note that term of "incorrect item" does not include subjective reasons such as dimension is not what you expected (if the item dimension already stated clearly on website), not up to expectation and changing mind.
However, if the item(s) has a defect, customer could exchange within 7 days from the date of receiving by email or telephone. Any late response will not be entertained. We will track the date you received your order. Please provide photos and describe the damage in email to [email protected] .
Item(s) required to be returned within 7 days upon confirmation of exchange or return with us. All delivery cost (from and to) will be borne by customers.
The following guidelines apply in the exchange or return:-
- Delivery or shipping fees are not refundable for returns and exchanges.
- Discounted or special-priced item(s) is final and will not be accepted for exchange.
- For incorrect item(s), we will deliver to you the correct item(s) after we received the incorrect item(s). And it is subject to stock availability.
- Refund will be issued to payment method you've chosen.
We regret that we cannot be responsible for the loss or damage of the item(s) sent back to us for exchange. Please pack the item properly to ensure that it does not get damaged in transit and send it by any registered courier service. We strongly advise you to get a proof of delivery from your postal / courier service so that the parcel can be traced. We will also not be responsible if your shipment is lost during the return transit.
We will notify you via email as soon as your return has been received and checked by us. In the unlikely event that you have not received an email within 5 days of returning your items, contact our Customer Service and we shall get back to you within 24 hours during business day.
For any enquiries, please use our Contact Us form.