Frequently Asked Questions

Q. How do I purchase my order on PrimoChic?

To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?

We have exciting news! Now we are accepting:

1. Paypal
2. Debit/ Credit Card
3. ebanking/ ATM transfer/ ATM cash deposit

If you made payment by ebanking/ ATM, please email us the payment details HERE.

Alternatively, you may scan and send us the details thru WhatsApp. Please enclosed the details:

Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :

Note: Your order will not be shipped until we have this confirmation.


Q. How to change my account personal information and shipping address?

• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.
- Please send an email to [email protected] with title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancelled.

Q. What is the product's transaction currency?
All products transaction currency will be done in MYR(Malaysian Ringgit).

Q. How long does the delivery usually takes?
For Ready Stock products, delivery takes about 1-3 working days via Pos Laju.

While Pre Order products normally takes 4 weeks to arrive at our warehouse. Please note international shipment can be delayed and it might take longer than expected.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Send us an email HERE or WhatsApp us to clear your doubts.